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Rochester: (585) 426-5024 | Buffalo: (716) 249-6769 | Syracuse: (315) 214-7069

Kelly

    Kelly

    Residential Customer Service Advisor

    Town and Country Pest Solutions is like no other. Since day one everyone has been amazing. When I think of Town and Country Pest Solutions, the word family comes to mind. Our customers are very lucky to have a company who really does care and go above and beyond in everything they do.

    Faith, Family, Friends and Dogs describes me in a nutshell. I’m happily married and I’m Dog Mom to my micro Goldendoodle Sophie. ❤️🐾 I am also blessed to be my Dad’s Caregiver. 😊 I enjoy gardening, listening to all kinds of music, reading books, baking, playing Mario games on my Nintendo Switch, puzzles, board games and the beach.

    I love helping others so being a Customer Service Rep at Town and Country Pest Solutions is a perfect fit for me.

    • We've been a customer of Town and Country Pest Solutions for a year now. We moved into our house just over a year ago and the house had some unwanted pests. Town and Country has come out each time we needed them to take care of the pests. They have always exceeded our expectations in their customer service, both over the phone for scheduling as well as the technicians that have come out to our house. More companies need to be like them. Even more recently, we had a beyond the call of duty come up. We had some yellow jackets that we had noticed in our family room this past Sunday (day before Labor Day). Upon further investigation, we noticed that the window inside our family room the yellow jackets were flying to had numerous and very active yellow jackets flying outside that window. When we went outside, we noticed that the yellow jackets were entering inside our house through a hole in our caulking and had set up a nest inside our family room wall. Not wanting us or our kids to get stung, I called Town and Country. I knew they might not be open until Tuesday, the day after Labor Day, which was the case. So I emailed them to get them sprayed after they reopened. To my surprise, I received an email back shortly afterwards on Sunday and so our situation didn't get worse, they came out that afternoon and sprayed the nest. This was beyond the call of duty excellent customer service. I can't thank you enough for taking care of our issue. I'm absolutely sure it would have gotten worse if another few days went by. I didn't want to spray the nest myself in concern that the yellow jackets would find another exit (into my house like a few of them found). I can't recommend this pest company enough and have been very pleased with their service! I don't hesitate to mention and recommend them to friends and family. If you're on the fence about which pest company to go with...look no further. This is one very happy customer. Thank you and keep up the great work!
      Google
    • Unexpectedly found a wasp's nest in the control panel of my pool automatic timer the hard way! The day before 4th of July with a bunch of kids coming over. Called about 4-5 places no one could come out, called Town & Country and they were at my house within the hour!! Patrick was knowledgeable and friendly!! Not to mention pricing is very fair!! Would use again and recommend.
      Google
    • I appreciate the return visit if I see any ants after the application - always attentive and helpful when I call.
      Cathleen AbbamontePittsford, NY
    • Thankful that we could reschedule quickly and were not charged for the tenants forgetting to be there.
      Naomi NewcombRochester, NY
    • The service we receive is always top notch!
      SnyderPark Village ApartmentsBuffalo, NY
    • What a great company!! They were quick to come to my rescue with the numerous bee problem we had! They were very polite and professional, and the bees were gone shortly after care. Would highly recommend to anyone looking to get those pesty critters out and away from your home! Definitely a thumbs up from my family! 🙂
      Google

    Contact Town & Country for a quote today!

    ⚡️Text us to chat, this is for all service areas! ⚡️
    585-426-5024

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