You will want to be as accommodating as possible, while limiting your liability. Unless they have actually seen a bedbug, offer them another room so that you can have the room checked by a professional to determine if bedbugs are the problem. Offer to advise them of the results of that inspection. If Town and Country Pest Control is your source, we will gladly interact with the guest after our inspection to assure them that 1) bedbugs were not the problem or 2) in the event bedbugs were found, we can communicate with them and reduce their anxiety. At that time, we may advise you to offer them the option of having their clothing laundered and/or their luggage dry cleaned and treated.
Our ‘Stop My Bed Bugs’ insurance policy means exactly that – no more bed bugs bugs will be allowed to take control of your building!
* Town and Country’s bed bug insurance policy provides a one of a kind six month guarantee included with our initial clean out and all semi-annual preventive renewals.