The experience started well when I first made phone contact with Town & Country. The aide who answered the phone was very knowledgeable and was able to set up appointment convenient for me. The two technicians who arrived (on time) were knowledgeable and well trained. They took the time to explain exactly what they were going to do to deal with the insect infestation in my rental unit. The non-toxic, all natural treatment proved effective, and there has been no recurrence in the four and a half months as the work was done. I was well satisfied and will continue to use Town & Country for any future problems.